Account access
Sign-in, password reset, verification, and getting back into your account.
Support
Loading support.
Support chat and tickets need a live connection for account-specific help.
Support
Get help with your plan, list, basket, or account.
Use chat for quick questions, or send a ticket when the team needs account, supermarket, basket, privacy, or bug details.
Quick actions
Choose the support route that fits.
Chat is best for simple questions. Tickets are better when the team needs account, supermarket, basket, or device details.
Send a ticket
Send a message to support.
Fresh access link
Need another link to a public support thread?
Support topics
What we can help with.
Use these categories in the ticket form so the team can triage the issue safely.
Meal-plan help
Wrong meals, missing preferences, swaps, and plan quality issues.
Basket issues
Basket totals, missing items, search-result links, and basket review problems.
Supermarket matching
Supermarket coverage, unexpected products, and product-link accuracy.
Privacy and data
Data corrections, deletion requests, and how support handles saved account data.
Bug reports
Broken pages, errors, and behaviour that feels clearly wrong.
FAQ
Common questions.
If your issue is account-specific or basket-specific, send a ticket rather than sharing private details in public copy.
I am not receiving my password reset email.
Start by checking spam or promotions, then request another reset link from the account recovery page. If it still does not arrive, use the support form so the team can check delivery and account status.
My verification link is not working.
Verification links can expire. Request a fresh verification email and open the newest message. If the newest link still fails, send a support ticket so the team can review the account safely.
I cannot sign in to Shop Sorted.
Double-check the email address you used at sign-up, make sure your password is up to date, and try the password reset flow if needed. If you are still blocked, contact support through the web form so the team can investigate the account.
The planner chose meals that do not fit my household.
Use your saved preferences to tighten dislikes, diets, prep-time limits, and saved or skipped recipes, then generate a fresh week. If the plan is still off, send a support ticket with the specific meals you expected instead.
Can I swap a meal after the plan is generated?
Yes. Use the swap flow from the saved plan so you can keep the rest of the week and only replace the meal that is not working. If the swap options feel repetitive or unhelpful, send that feedback to support.
How do I make the plan feel more practical for my week?
Save realistic prep-time limits, keep household details current, and review the recipe library for meals you would cook again. The service works best when the saved setup reflects the week you are actually trying to plan.
My basket is missing items or looks incomplete.
Review the basket before checkout and look for items that still need confirmation or use a search-result link. If something important is missing or clearly wrong, send a support ticket with the supermarket and the item you expected to see.
Why has the basket total changed?
Basket totals can move when supermarket matches, search-result choices, pack sizes, or substitutions differ from the original estimate. Always review the final supermarket basket before checkout and report any misleading totals through support.
Why am I seeing search results instead of a direct product?
Some supermarkets still rely on search-result links for part of the basket. That is expected where coverage is still improving, but you should flag any search links that feel misleading or make the basket hard to review.
A supermarket link opened the wrong product.
Please do not rely on the first match automatically. Review the product and send support the supermarket, item name, and the link that opened so the team can inspect the mapping.